Trouble?
If you have questions or problems, this is the place to bring them up. We're here to make sure you get your videos in front of Olivia!
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Atom | Topic | Trouble?
 
 
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If you have questions or problems, this is the place to bring them up. We're here to make sure you get your videos in front of Olivia!

 
 
 
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Robert Reeves Robert Reeves commented | 2 months ago
 
Thank you for getting the issues resolved. Looks like it's playing just fine.
 
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MrMattEnlow MrMattEnlow commented | 2 months ago
 
Hey Guys,

All of these issues have been resolved. Let me know if there are any other problems.
 
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Robert Reeves Robert Reeves commented | 2 months ago
 
Thank you. I'll be patient.
 
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MrMattEnlow MrMattEnlow commented | 2 months ago
 
Hey Robert, I'd hold tight. We're rolling out fixes in increments, but yours is on the list. I promise!
 
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Robert Reeves Robert Reeves commented | 2 months ago
 
@MrMattEnlow, how's it going with fixing the mp4 uploads? My video still stops at the 4 minute mark. Should I (and could I) upload a different format? Unfortunately my punchline is more of a visual gag. :-)
 
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JandJ JandJ commented | 2 months ago
 
I'm going to try uploading it again. I hope you guys will take into account that the original upload was before the deadline, and when I asked about it not showing up after a few hours I was told to wait for it to finish processing. I don't mean to be trouble, but a handful of people worked on this and I'd hate for their effort to be wasted for technical reasons.
 
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JandJ JandJ commented | 2 months ago
 
Yes, we did.
 
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Robert Reeves Robert Reeves commented | 2 months ago
 
Thanks @MrMattEnlow. You guys are great!
 
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MrMattEnlow MrMattEnlow commented | 2 months ago
 
@JandJ: http://www.atom.com/funny_videos/3EFBFFFF01C7FB1D001700CCBE7A/

did you guys upload via the Olivia Munn page?
 
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JandJ JandJ commented | 2 months ago
 
On the topic of problematic videos, it's been over 24 hours since I uploaded my pitch, and it still hasn't shown up here. I e-mailed tech support, but if anybody else has any suggestions I would appreciate it.
 
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MrMattEnlow MrMattEnlow commented | 2 months ago
 
Hey You Guys!
I've talked to the tech folk here at Atom, and they've agreed to do some internal work to re-encode the problematic mp4 videos. You guys don't need to do anything, and they'll fix your videos. Just give us a bit of time, it's kind of a hefty job.

And thanks for your appreciation!
 
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MrMattEnlow MrMattEnlow commented | 2 months ago
 
@duster47, I bet you need to update your flash plug in. You can try to update via IE or just go directly to http://get.adobe.com/flashplayer/ Let us know if that doesn't work.
 
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Nos402 Nos402 commented | 2 months ago
 
I had the freezing up at the end problem and after MUCH experimenting and some infuriatingly irrelevant responses from tech support eventually figured out it's a problem with the site processing .mp4 files. Any other file will upload fine but any .mp4 file will have the video freeze before the end while the audio continues playing.

Matt Enlow, however, was a LOT of help. Thanks, Matt!
 
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Robert Reeves Robert Reeves commented | 2 months ago
 
Is anybody else having problems with their videos freezing up toward the end (around the 4 min mark)? I still hear the audio, but the video stays paused. Do I need to repost or just be patient? And MrMatt, thanks for the shout-outs!
 
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Duster47 Duster47 commented | 2 months ago
 
Very newbie question; where are the videos? Where I suspect there should be a u-tube-style "start button", progress bar, volume, and such is just a big blank field with a tiny image-icon in the top left corner. Should I alter some setting in IE8?
 
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Atom Atom commented | 2 months ago
 
Hey guys, keep in mind that after uploading a video, it has to be encoding and pass moderation. It may take a bit for it to show up for everyone, but you'll get a message if it didn't go through for any reason!
 
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Netwonder Netwonder commented | 2 months ago
 
hit me up on AIM if you have any problems. My handle is GunShinQ3
 
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Teno Dulina Teno Dulina commented | 2 months ago
 
I was exporting with final cut pro to MP4 but I'll try the method you suggested Netwonder, damn the mods are gonna get annoyed with me lol
 
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Netwonder Netwonder commented | 2 months ago
 
Teno what program are you using to save or export your movie file? If its Quick Time Pro. Try saving it to H.264 if you have Final Cut Pro use Compressor. it will have a profile for h.264
 
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Teno Dulina Teno Dulina commented | 2 months ago
 
okay new problem new problem my pitches finally processed and are viewable but the first 2 the video (but not audio) freeze toward the end....=/ I suppose I will re-upload like you said Matt, and hopefully you guys can find the ones that actually work =P
 
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